Partners in Excellence Conference
Speakers Details &
Presentations Information
By clicking the link about each speaker,
you will view a PDF that contains a brief biography,
and some details about their presentation.
Thursday Morning Sessions
9:15-10:15 am - Session A
Healthcare: The Systematic Approach to Customer Satisfaction
lead by Maryruth Butler: Kindred Nursing & Rehab
10:45-11:45 am - Session B
B: Educational Quality
Alex Spurrier, KY Dept. of Education - Patrick Horine
Thursday Afternoon Sessions
1:00-2:00 pm - Session C
Healthcare: Using Innovation to Drive Operations
Maryruth Butler, Kindred Nursing & Rehab
1:00-2:00 pm - Session D
D: Healthcare: Collaboration Between Healthcare Entities
F. Douglas Scrutchfield, MD (Retired from University of KY)
1:00-2:00 pm - Session E
Healthcare: Integrating the Baldrige Framework into Organizational Culture
Sharon Fenn (lead) & Tiffany Guinn, Southcentral Foundation
1:00-3:00 pm - Session F
Promoting Your Holistic Organization
lead by Doug Serano & Denise Haynes, Quiet Excellence
2:05-3:05 pm - Session G
Healthcare: Synthesizing Organizational Data
Adonica Benesh, St. David's Healthcare
2:05-3:05 pm - Session I
Building the Infrastructure for Operational Excellence
Ellen Milnes, MoreSteam
3:25-4:15 pm - Session K
Healthcare: Behavior Changes in Healthcare Process
Improvement, Fontaine Sands, Eastern Kentucky University
Friday Morning Sessions
8:00 am-4:30 pm - Full Day Session
The Quality Journey (FULL DAY SESSION)
Nancy Claflin, Arizona State University
8:30-9:30 am - Session A
Aligning Workforce Strategy
Lee Butler, Don Chalmers Ford
8:30-9:30 am - Session B
Optimizing Your Data
Hannah Poquette & Aaron Butler, Ky Dept. of Education
8:30-10:30 am - Session C
Creating a Highly Reliable Organization
Doug Serano & Denise Haynes, Quiet Excellence
9:30-10:30 am - Session D
Perfecting Business Processes
Adonica Benesh, St. David's Healthcare
9:30-10:30 am - Session E
Rules of Engagement Education Focus
Nannette Johnston, Studer Education
10:45-11:45 am - Session F
Gaining Alignment by Personalizing
Lee Butler, Don Chalmers Ford
10:45-11:45 am - Session G
Successes of the Pipe Grant Program
Phil Eason & Nannette Johnston, KASA
10:45-11:45 am - Session H
Benchmarking for Excellence
Glenn Bodinson & Kay Kendall, Baldrige Coach
Friday Afternoon Sessions
1:30-2:30 pm - Session I
Introduction to Human Resources in the SCF Nuka System of Care
Sharon Fenn (lead) & Tiffany Guinn, Southcentral Foundation
1:30-2:30 pm - Session J
Getting the Most From Your Feedback Report
Doug Serano & Denise Haynes, Quiet Excellence
1:30-2:30 pm - Session K
Leadership + Engagement = RESULTS
Glenn Bodinson & Kay Kendall, Baldrige Coach
1:30-2:30 pm - Session L
Transparency for Lean
Daro Mott, Louisville Metro Government
1:30-2:30 pm - Session M
Transportation Savings for School Districts: New & Proven Methods
Conley Salyer, KyCPE Consulting Services Manager