Along with most every other organization, KyCPE has decided to cancel our 2020 Conference and Awards Banquet. While we regret we won’t be seeing everyone in person, we are very excited that our national award winners have agreed to host monthly webinars!

Given everything going on with the pandemic, we know your time and resources are precious. We have created a price structure that we think you will love. Each webinar is just $25. Even better, if you would like to attend every webinar for the year (September 2020 through August 2021) you can sign up to be a member of KyCPE for just $125. That’s a savings of $175! 2020 KyCPE examiners can receive the membership at a 40% discount ($75 membership fee). Choose your level below to register for September’s webinar or become a member and attend all


Click Below to Register                                  Click Below to become a                               Click Below if you are a 2020 Examiner

for the February                                              Member with access to all 10                      and want to become a Member and

Webinar Only $25                                            Webinars   $125                                               Register for all Webinars $75                                                                                                         

March 17, 2021

4 - 5:30 P.M.

Don't Just Correct an Issue . . . Take a Corrective Action



This session is designed to help participants move beyond "fire-fighting"  (reactive) responses to adverse events toward "fire-prevention" (proactive) activities.


As an element of creating a culture of safety for the workforce and customers and moving toward systems thinking, many organizations have embraced the concept of a "just" culture. Defined as "a culture in which front-line operators and other persons are not punished for failures of systems and processes," this typically results in increased reporting of errors and "near-miss" events.  Broader knowledge of such events informs analysis of data for patterns and trends, and the use of predictive analytics. Just culture, while certainly an improvement over a "blame" culture, may still merely correct the immediate problem. Taking a corrective action uses analytics to understand the cause(s) that led to the non-conformity and create a S.M.A.R.T.E.R.* plan to prevent future instances of the same or similar issues throughout the organization and beyond.     


Session Learning Objectives:   

At the conclusion of the session, participants will be able to:

  •   Compare and contrast making a correction vs taking a corrective action

  •   Utilize a S.M.A.R.T.E.R. for planning a corrective action

  •   Create a compelling case to commit resources to implement a corrective action, rather than simply      making a correction                 


Future Webinars

April 21, 2021, 4 p.m. EDT - Doug Serrano and Denise Haynes, Quiet Excellence

The 2021-2022 Baldrige Framework Update: the Concepts, the Details, and the 

Leftover Challenges