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       September 23 Agenda
9:30 - 10:00   Welcome & Systems Checks
10:00 - 10:50 Keynote Speaker, Ray Lindley, COO Elevations Credit Union, Customer Engagement
10:50 - 11:00 Break
11:00 - 11:50 Breakout Sessions
                         JoAnn  Sternke, Student Education, Excellence Framework at Work
                         Leslie Blevins, Bristol Tennessee Essential, Employee Engagement
                         Scott Burgmeyer, Iowa Quality Council, Culture of Improvement
11:50 - Noon  Break
Noon - 12:50  Breakout Sessions
                         Larry Meyer & Dan  Stark, Integrated Project Mgt., Operations
                         Dan Dufresne & David Iorio, KyCPE, Applicant/Examiner Recognition
                         Cris Gardner, AARP, Strategy 
12:50 - 1:00    Break
1:00 - 1:50      Keynote Speaker, John Chessare, MD, MPH, CEO Greater Baltimore Healthcare, Strategic                                Planning & Deployment
1:50 - 2:00      Break
2:00 - 2:50      Breakout Sessions
                        Bill Ryan, Learning Guru, Ryan Inc., Strategy: How to Flip Zoom & Engage Your Team
                        Terri Runyan, City of Fort Collins, Operations: Aligning needs of Customers to Work                                         Processes
                        Scott Brugmeyer, Iowa Quality Council, DMAIC: Learn Practical Problem Solving Part 1
2:50 - 3:00     Break
3:00 - 3:50     Breakout Sessions
                       Rhonda Wyskiel, Greater Baltimore Medical, Operations: Our Journey of Continuous                                         Improvement and Innovation  

                       Stephanie Norling, Communities of Ecellence, Systems Update                      
                       Scott Brugmeyer, Iowa Quality Council, DMAIC: Learn Practical Problem Solving Part 2
3:50 - 4:00    Break
4:00 - 5:00    Keynote Speaker, April Kyle, Southcentral Foundation, Customer Engagement: Sustained                                Excellence for using the acclaimed Nuka Method
5:00 - 6:30    Happy Hour with New & Old Friends

      September 24 Agenda
9:00 - Noon Workshop A, Doug Serrano & Denise  Haynes, Quiet Excellence, A New Angle on Using the                              Performance Excellence  Framework  

Noon - 1:00  Lunch Break

1:00 - 4:00    Workshop B, JoAnn Sternke, Studer Education, Digging Deeper into the Baldrige                                                Framework for Performance Excellence


Harnessing YOUR Power from OUR Starting Gate


To educate, support, and recognize organizational excellence through the use of performance excellence frameworks


Propelling and inspiring Kentucky organizations to thrive in their pursuit of excellence.


KyCPE is made of area professionals in the fields of Healthcare, Small Business, Education, Manufacturing and Nonprofits. Together we facilitate professional growth and excellence in the workplace.

Theme Explained

Kentucky organizations are looking for ways to effectively and efficiently meet their missions and achieve their visions. 

KyCPE is here to help.


KyCPE’s Annual Conference is Kentucky’s leading conference to learn best performance management practices from current and former state level Malcolm Baldrige Quality Award recipients. Be inspired by the best practices of the recipients and other speakers and engage in Q&A to gain knowledge to take back to your organization. Join us at KyCPE’s 2021 Annual Conference and learn how your organization can gain a competitive edge over the competition by using Baldrige!

The primary goal for the conference is to support KyCPE in its mission to educate, support, and recognize organizational excellence by sharing best practices of past and present recipients in several Baldrige Criteria Categories, encouraging participants to gain knowledge to take back to their organization, as well as celebrate the accomplishments of Kentucky’s Award Winners.

"The break-out sessions and sharing of knowledge from like-minded professionals"

"The two hour workshops were excellent and more hands on."

"Practical application ideas that could be used across the industries, networking opportunities, sessions that extended understanding of the framework."

Featured Speakers
Registration & Sched
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