September 23 Agenda
9:30 - 10:00 Welcome & Systems Checks
10:00 - 10:50 Keynote Speaker, Ray Lindley, COO Elevations Credit Union, Customer Engagement
10:50 - 11:00 Break
11:00 - 11:50 Breakout Sessions
JoAnn Sternke, Student Education, Excellence Framework at Work
Leslie Blevins, Bristol Tennessee Essential, Employee Engagement
Scott Burgmeyer, Iowa Quality Council, Culture of Improvement
11:50 - Noon Break
Noon - 12:50 Breakout Sessions
Larry Meyer & Dan Stark, Integrated Project Mgt., Operations
Dan Dufresne & David Iorio, KyCPE, Applicant/Examiner Recognition
Cris Gardner, AARP, Strategy
12:50 - 1:00 Break
1:00 - 1:50 Keynote Speaker, John Chessare, MD, MPH, CEO Greater Baltimore Healthcare, Strategic Planning & Deployment
1:50 - 2:00 Break
2:00 - 2:50 Breakout Sessions
Bill Ryan, Learning Guru, Ryan Inc., Strategy: How to Flip Zoom & Engage Your Team
Terri Runyan, City of Fort Collins, Operations: Aligning needs of Customers to Work Processes
Scott Brugmeyer, Iowa Quality Council, DMAIC: Learn Practical Problem Solving Part 1
2:50 - 3:00 Break
3:00 - 3:50 Breakout Sessions
Rhonda Wyskiel, Greater Baltimore Medical, Operations: Our Journey of Continuous Improvement and Innovation
Stephanie Norling, Communities of Ecellence, Systems Update
Scott Brugmeyer, Iowa Quality Council, DMAIC: Learn Practical Problem Solving Part 2
3:50 - 4:00 Break
4:00 - 5:00 Keynote Speaker, April Kyle, Southcentral Foundation, Customer Engagement: Sustained Excellence for using the acclaimed Nuka Method
5:00 - 6:30 Happy Hour with New & Old Friends
September 24 Agenda
9:00 - Noon Workshop A, Doug Serrano & Denise Haynes, Quiet Excellence, A New Angle on Using the Performance Excellence Framework
Noon - 1:00 Lunch Break
1:00 - 4:00 Workshop B, JoAnn Sternke, Studer Education, Digging Deeper into the Baldrige Framework for Performance Excellence
Harnessing YOUR Power from OUR Starting Gate
To educate, support, and recognize organizational excellence through the use of performance excellence frameworks
Propelling and inspiring Kentucky organizations to thrive in their pursuit of excellence.
KyCPE is made of area professionals in the fields of Healthcare, Small Business, Education, Manufacturing and Nonprofits. Together we facilitate professional growth and excellence in the workplace.
Kentucky organizations are looking for ways to effectively and efficiently meet their missions and achieve their visions.
KyCPE is here to help.
KyCPE’s Annual Conference is Kentucky’s leading conference to learn best performance management practices from current and former state level Malcolm Baldrige Quality Award recipients. Be inspired by the best practices of the recipients and other speakers and engage in Q&A to gain knowledge to take back to your organization. Join us at KyCPE’s 2021 Annual Conference and learn how your organization can gain a competitive edge over the competition by using Baldrige!
The primary goal for the conference is to support KyCPE in its mission to educate, support, and recognize organizational excellence by sharing best practices of past and present recipients in several Baldrige Criteria Categories, encouraging participants to gain knowledge to take back to their organization, as well as celebrate the accomplishments of Kentucky’s Award Winners.
"The break-out sessions and sharing of knowledge from like-minded professionals"
"The two hour workshops were excellent and more hands on."
"Practical application ideas that could be used across the industries, networking opportunities, sessions that extended understanding of the framework."