KyCPE Coach - Bob Gardner
Bob has over 30 years’ professional experience in operational improvement - focusing principally on process improvement and management as the means to improving operational efficiency and delivered quality.
His experience spans a broad spectrum of operational environments where he has served in various leadership, staff and consulting roles. Before leaving full-time employment, Bob served as Vice President,
Process Engineering and Operational Quality with Affiliated Computer Services (now Xerox). He still supports Xerox as a part-time consultant helping operational groups address performance improvement needs.

Bob has led successful corporate quality and process improvement programs, established ISO 9000 certified quality management systems, and worked extensively with Lean,Six Sigma, and Re-engineering. He is a Certified Six Sigma Black Belt and Certified Manager of Quality / Organizational Excellence with the American Society for Quality (ASQ) and a past member of the National Board of Examiners for the Baldrige Program. He has published and presented professional articles and a book, titled the Process-Focused Organization – A Transition Strategy for Success. 

Bob has served as a volunteer with the Kentucky Center for Performance Excellence since 2004 and has served as President and as Chairman of the Board of Directors for multiple terms. KyCPE helps Kentucky organizations adopt the Baldrige Excellence Framework. 

Bob completed his undergraduate work in Physics and Political Science and his masters in Survey Research at Western Kentucky University and is a US Army veteran.

Bob and his wife, Linda, live in Dayton, Ohio.